FREE PDF QUIZ SAP - EFFICIENT C_C4H56_2411 - SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VERSION 2 FREE EXAM QUESTIONS

Free PDF Quiz SAP - Efficient C_C4H56_2411 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Free Exam Questions

Free PDF Quiz SAP - Efficient C_C4H56_2411 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Free Exam Questions

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

  • A. Cases by Source/Channel
  • B. Cases by Category
  • C. Cases by Priority
  • D. Cases by Service Team
  • E. Cases by SLA

Answer: A,B,C


NEW QUESTION # 75
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

  • A. Conditions can be based on extension fields.
  • B. Conditions can be based on standard fields.
  • C. Too many rules affect system performance.
  • D. Optimization from the back end is done automatically when too many autoflow rules exist.
  • E. Autoflow rules must be assigned to the business role.

Answer: A,B,C


NEW QUESTION # 76
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Add the phone channel to the live interaction widget.
  • B. Add a mashup service in Agent Desktop.
  • C. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • D. Obtain API token credentials from the CTI provider.

Answer: A,C


NEW QUESTION # 77
Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Operating hours
  • C. Service contract
  • D. Working calendar

Answer: B,D


NEW QUESTION # 78
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

  • A. Set up rules with BRF+.
  • B. Define case types and assign responsible teams and employees.
  • C. Set up rule(s) for case routing to teams.
  • D. Set up rule(s) for case routing to employees.

Answer: C,D


NEW QUESTION # 79
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