100% PASS 2025 SAP C_C4H56_2411: SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VERSION 2–THE BEST VALID STUDY NOTES

100% Pass 2025 SAP C_C4H56_2411: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2–The Best Valid Study Notes

100% Pass 2025 SAP C_C4H56_2411: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2–The Best Valid Study Notes

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

  • A. Team
  • B. Contact
  • C. Responsible employee
  • D. Account hierarchy

Answer: A,C


NEW QUESTION # 53
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

  • A. In the case
  • B. In the case worklist
  • C. In Agent Desktop
  • D. In the interaction log

Answer: A,C


NEW QUESTION # 54
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Groups
  • B. Individual customers
  • C. Channel partners
  • D. Contacts

Answer: B,D


NEW QUESTION # 55
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Configure the relevant integration flow.
  • B. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
  • C. Set up knowledge base articles in SAP Service Cloud Version 2.
  • D. Obtain API token credentials from the knowledge base provider.

Answer: B,D


NEW QUESTION # 56
Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Working calendar
  • B. Maintenance plan
  • C. Service contract
  • D. Operating hours

Answer: A,D


NEW QUESTION # 57
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